Morning Mojo CoffeeMORNING MOJOCOFFEE · CAPE TOWN
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Privacy policy

Last updated: September 22, 2026

Morning Mojo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Morning Mojo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +27 60 976 5768 or email us at admin@morningmojo.co.za or contact us at 22 Linda Road, Claremont, Western Cape, 7708, South Africa.

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Privacy policy

Last updated: 22 September 2026.

This policy explains cookies and similar browser storage used by MORNING MOJO (PTY) LTD (registration 2024/385458/07), trading as Morning Mojo. Contact admin@morningmojo.co.za or 060 976 5768; our business address is 33 Sir Lowry Road, Woodstock, Cape Town, 8001.

Your choices

Choose Essential only, select individual optional categories and Save choices, or accept optional cookies. Optional choices start off. You can change or withdraw your choice using Cookie notice & settings in the footer. Shopping does not require acceptance of optional cookies or subscription to marketing emails.

What the categories mean

We use Shopify to operate the store. Choices made here are passed to Shopify’s Customer Privacy API, which controls Shopify’s consent-aware services. Our store is configured to require optional-data consent in its selected regions, including South Africa. Data-sale/sharing consent is kept off by our custom controls.

Storage and duration

Shopify uses cookies for store and checkout operation and, subject to choices and enabled services, optional purposes. Cookie names and durations vary by feature. Shopify maintains its current list in its cookie policy.

Our theme stores the following first-party local-storage records: mojo-live-consent-v1 (choice record), mojo-live-reward-seen-v1 (welcome offer already displayed) and mojo-live-reward-due-v1 (the short display timer). These are not advertising identifiers. They have no automatic local-storage expiry and remain until cleared by your browser or replaced by a later choice. The timer is cleared after the offer opens. Shopify’s own consent record is separate and may expire; we ask again if it no longer contains a valid choice.

Changing your mind

Use Cookie notice & settings, change the options and save. A withdrawal affects future consent-dependent processing; it does not undo processing already performed lawfully. Browser settings can also delete or block stored data. This can clear your bag or preferences and cause the notice and welcome offer to appear again. If saving fails, the notice shows an error so you can retry.

Email and future advertising

Cookie permission is separate from email subscription. The welcome form asks for an explicit email-marketing opt-in. You can unsubscribe from marketing emails or contact us. Order and service messages are separate. The quiz answer is not saved to your customer record by our theme.

No Meta pixel or advertising account is being connected at this stage. Before adding an email-marketing integration or advertising tracking, we will update the relevant disclosures and check that the integration respects the applicable choices. This policy does not describe future tracking as already active.

More information

See our Privacy policy for broader information handling and contact us about privacy requests. Shopify admin identifies this store’s data hosting location as the United States; Shopify and its subprocessors may process information in other locations under their applicable arrangements.
Returns & refunds policy

Morning Mojo is operated by MORNING MOJO (PTY) LTD, registration 2024/385458/07.

Contact us Email admin@morningmojo.co.za or call 060 976 5768. Include your order number, a description of the issue and, where reasonably available, photographs of the product and packaging. Contact us before sending a return so we can provide the correct instructions. This process does not remove statutory rights.

Unopened coffee If you change your mind, notify us within seven calendar days after delivery or collection. Our voluntary change-of-mind policy covers bags that are unopened, unused and in their original condition. We will arrange the return process with you.

Customers pay the direct return courier cost for a change-of-mind return. Return address: Morning Mojo Coffee HQ, 33 Sir Lowry Road, Woodstock, Cape Town, Western Cape, 8001. Please contact us for return instructions before dispatch. We cover necessary return costs where the return results from our error or non-compliant goods, as required by law.

Opened coffee and taste preferences We do not offer change-of-mind refunds solely because an opened coffee does not suit your personal taste. This does not exclude claims about incorrect, defective, unsafe, misdescribed or otherwise non-compliant goods, or any applicable statutory cancellation right.

Incorrect orders If we supply the wrong coffee, size, grind or quantity, contact us. We will correct our error and cover necessary return and replacement delivery costs. You retain any applicable right to reject the goods or obtain a refund; replacement is not your only remedy where the law provides a choice.

Damaged or compromised packaging Please report damage, leakage or a broken seal promptly, ideally within 48 hours, with photographs if possible. The 48-hour request helps us investigate; it is not a deadline that removes your legal rights. Do not consume coffee that appears unsafe. Keep the packaging and batch information where reasonably possible while we arrange a resolution.

Quality problems We will investigate genuine quality concerns fairly. Where goods fail to meet applicable consumer-law requirements, we will honour the remedies available to you, including a refund or replacement where applicable, without an unlawful penalty. Statutory defective-goods remedies are not limited to unopened bags or seven days.

Refunds Refunds are processed within 30 calendar days of a valid cancellation or refund request, or sooner where required by law. We do not restart a statutory deadline when a return is inspected or approved. Refunds will normally be made to the original payment method. If that is not possible, we will agree a lawful alternative with you. Payment-provider processing may affect when funds appear in your account, but does not extend a legal refund deadline. We will not require you to accept store credit instead of a refund where a refund is due by law.

Online cancellation rights Where the Electronic Communications and Transactions Act cooling-off right applies, it operates independently of our voluntary policy: cancellation may be exercised within seven days after receipt, without a reason or penalty other than the permitted direct cost of returning the goods. A qualifying refund must be made within 30 days of cancellation. Any statutory exclusions must actually apply to the goods and transaction; we do not assume all coffee is automatically excluded because it is food or ground to order.

Storage Keep coffee sealed in a cool, dry place away from direct sunlight. Deterioration caused by improper storage or misuse after delivery is not covered by our voluntary policy. This does not exclude responsibility for a defect present on supply or other statutory obligations.

Your consumer rights Nothing in this policy limits rights that cannot lawfully be excluded under South African law. If you are unhappy with our response, you may seek assistance through the appropriate consumer dispute-resolution body, including the National Consumer Commission: https://thencc.org.za/.

Delivery & collection policy

Morning Mojo is operated by MORNING MOJO (PTY) LTD, registration 2024/385458/07. For delivery or collection assistance, email admin@morningmojo.co.za or call 060 976 5768.

Delivery in South Africa

Nationwide delivery costs R99. Shipping is free on orders over R1,000. Orders of exactly R1,000 do not qualify for free shipping. The applicable delivery charge is shown at checkout.

Dispatch and delivery times

We dispatch orders with The Courier Guy within two working days after the order is placed, excluding weekends and public holidays. After dispatch, estimated delivery is 1–3 working days for metro areas and 3–5 working days for regional areas. Dispatch preparation and courier transit are separate. Contact us if your order is delayed or you need help with delivery.

Free collection

Collect from Morning Mojo Coffee HQ, 33 Sir Lowry Road, Woodstock, Cape Town, Western Cape, 8001. Orders are ready after two days; Friday orders are available on Monday unless otherwise arranged by phone after ordering. Please wait for your ready-to-collect notification before travelling.

Collection is Monday–Friday, 08:00–16:00. On public holidays falling on weekdays, collection is 08:00–13:00. Collection is closed on weekends. Bring your order confirmation. Phone 060 976 5768 for other arrangements.

Delivery problems

Check your delivery address and contact details when ordering. Contact us promptly about a missing, incorrect or damaged delivery. Our returns and refunds policy explains your options. Nothing in this policy limits your statutory consumer rights.